Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase, or you can provide your Order ID.

To initiate a return, please contact us at info@ststools.in. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. For your convenience, we may also arrange for a pickup of return items. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding your return, feel free to contact us at info@ststools.in.

Damages and Issues

Please inspect your order upon reception, and if possible, make a video of the package while opening. If you receive an item that is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions or concerns about a specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.